Returns and refunds

The Buyer has the right to refuse to receive the ordered Goods at any time, but no later than 24 hours before the agreed delivery time ("Order Fulfillment Time"). The time of transferring the goods to the Seller's courier is considered the order fulfillment time, which is confirmed by a note on the sales receipt. If payment was made by bank card, the funds will be returned to the same card used for payment. The Buyer is not entitled to refuse an Order (or part of it) of proper quality that has been paid for. Goods of proper quality are not subject to exchange or return.

The Buyer has the right to modify the order in agreement with the Seller. Such modifications must be made no later than 24 hours before the agreed delivery time. If payment was made by non-cash means, the Seller adjusts the payment by refunding part of the funds to the Buyer's account or issuing a request for additional payment.

If the goods were delivered to the address specified in the order and on time, but were not handed over to the Buyer for reasons beyond the Seller's control (e.g., the Buyer's refusal of goods of proper quality; provision of an incorrect address by the Buyer; absence of an authorized person to accept the goods at the specified address within 15 minutes of the agreed time; no response to calls made to the phone number provided during the order, etc.), the Seller is entitled to demand full compensation from the Buyer for the returned goods. In the case of non-cash payment, the Seller does not refund the money. If the payment was to be made in cash, the Seller has the right to demand full payment for the unaccepted goods from the Buyer.

If defects are found in the goods, the Buyer has the right, at their discretion, to demand a replacement of such goods with goods of proper quality or a proportional reduction in the purchase price. Instead of presenting such demands, the Buyer also has the right to refuse the purchased goods and demand a refund of the amount paid for the goods. In this case, the Buyer is obliged, at the Seller's request and at the Seller's expense, to return the defective goods.